FAQ

The National Capital Region portion of the Washington Metropolitan Area is also colloquially known by the acronym “DMV” which stands for the “District of Columbia, Maryland, Virginia.

While we ship anywhere in the United States, our service area is the District of Columbia, Maryland, and Virginia.

Yes, we are one of the ONLY businesses that do. Please reach out to us at info@dmvscanners.com so we can better serve you.

Please reach out to us via email at info@dmvscanners.com or give a call at (571) 402 – 2353.

Please click on “Track Your Order” in the top right corner of our screen and enter your order number.

Please reach out to us at customerservice@dmvscanners or give us a call at (571) 402 – 2353.

We offer a 30-day money-back guarantee on all of our products or replace them (lease or purchase options) at no charge to you within our time period. Please reach out to us at customerservice@dmvscanners or give us a call at (571) 402 – 2353.

While the kiosks are dust and waterproof, it is not recommended for outdoor use, especially for extended periods of time. Direct sunlight might directly or indirectly impact performance. Nevertheless, the design of the kiosks allows for short periods in which direct sunlight, dust, temperature, and humidity are not extreme.

No, users should not have to stabilize to the environment prior to being screened by this device. However, should they signal an alert, they show allow a minute to pass and rescan. If they alert again, we recommend the initiation of a secondary protocol or procedure.

This is not considered a medical device, therefore, it does not have any official regulation to be compliant for. However, our devices fall within majority guidelines outlined in the “Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 (COVID-19) – Public Health Emergency Guidance for Industry and Food and Drug Administration Staff” released April 2020.

Yes, the applicable standard is ANSI C63.4- 2014 (Information Technology Equipment) it has been assigned against CISPR PUB. 222, FCC Part 15 Subpart B and has the FCC mark.

Yes. Directive(s) REDS 2014/53/EU , Attestation number 2003118. Applicable standards ETSI EN 300 328 V2.1.1 (2016); EN 62311:2008; ETSI EN 301 489-1 V2.1.1 (2017); ETSI EN 301 489-17 V3.1.1.